Payment

What are the payment methods available?

To bring you the best online shopping experience, we offer multiple payment methods:

• Master Card

For more details on each payment method, please refer to www.Jrfrance.com/payment-methods.

How can I know if my payment was successful or fail?

An email notification of whether your payment was successful or not will be sent to you once your order has been confirmed.

You can also check your payment status through our Order Tracking tool at www.Jrfrance.com/tracking-order.

What is manual installment?

Basically, this is like a normal credit card payment. The different is, after receiving your item, you will have to call the bank to convert your transaction into manual installment. After that, the credit you had used to purchase at JR France will be split into 3-6-12 months, depend on your request when placing the order.

What make manual installment a better choice than other payment methods?

Manual installment will bring you these benefits:

• Save your money for other purposes
• Fast, convenience and you don’t have to wait the bank to check
• Safe and secure
• Flexible payment term
• NO interest

My card meets all 3 conditions, why can’t i chose manual installment?

Currently, this payment method will only apply for the following banks:

Which credits cards are accepted for payment?

JR France accepts all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry- leading encryption standards.

You can read more about our Payment methods at www.Jrfrance.com/payment-methods.

Can I use a credit card which is not under my name to place an order?

This is not encouraged in terms of transaction safety. However, in some special cases, we can assist you.

If you want to use a credit card which is not under your name, please contact us through www.Jrfrance.com/contact so we can provide assistance.

Do you keep my credit card details?

Your security is important to us and we take it very seriously. We do not actively keep your credit card details. The information we get from you or from our payment system is very restricted and only used for verifying transaction with the banks.

Every credit card transaction occurs within a secure environment, following the international data security PCI-DSS. We also work closely with the banks to keep transactions at JR France website strictly protected.

Therefore, you can set your mind at rest when shopping with JR France.

Can I use my credit card to make order and the receiver name is another person?

Definitely yes.

However, for clarifying your information quickly and precisely, at the check out page, after filling out delivery information, kindly choose “The address printed on the invoice is different from delivery address” then fill out full required information at “Payment address”.

Am I charged when making payment via credit card on JR France website?

JR France does not collect any fee when you make payment by credit card on JR France website. We just receive the right amount printed on the invoice or sales receipt.

However, in some cases that your card is not issued in Vietnam, you properly have to pay the fee for foreign currency exchange to the card issuing bank. If you are not sure of this fee, kindly check with your card issuing bank for more information.

Can I make paymnet by credit card directly when receiving order?

For more details, please contact Customer Service www.Jrfrance.com/contact for prompt support.

How does JR France verify my credit card transaction?

All payment transaction via credit card is carried out via payment gateway. The verification process is made automatically based on computer algorithm, so your payment information is all kept safe and secured.

However, in some special cases that system cannot verify your information, one JR France agent will contact you for more detail to confirm transaction. Once your given information fix with system, the transaction will be successful.

Why did I receive an email requesting me to send a copy of my ID card/ credit card?

At JR France, we take the security of your identity and online transaction seriously. Therefore we may need to seek your assistance in sending us a copy of your ID card/ credit card (front and back).

We will only begin processing your order once your purchase has been verified. All orders with pending verification after 48 hours from the time of order will be auto-cancelled and refunded.

Why was my order charged wrong amount?

Your order might incur a shipping fee or bulky fee. For more information on these extra fee terms, please refer towww.Jrfrance.com/shipping.

If your order was indeed charged wrong amount, please contact us at www.Jrfrance.com/contact to assist you right away.

Do I have to show my credit card when receiving order?

There’s no need to show credit card when receiving goods.

However, in some cases, the delivery man may ask you to give the identification card to make sure that you are the right receiver.

Why does your website inform error when I make payment via credit card?

To make payment via credit card or ATM card on JR France website, your card needs to be registered online payment service(for credit card) or internet banking (for ATM card).

In case your payment is not made successfully, kindly check with your bank to make sure there’s no problem happens to your card (such as: turned off online payment funtion, temporarily locked card, or card not adequate for payment limit, ect..). One more important thing is that the rest money in your account after making payment must adapt the minimum amount according to the bank regulation.

After checking with the bank, if your card still cannot be processed for payment, kindly leave your message atwww.jrfrance.com/contact to support you.